The commission was to produce a future development plan for the Centre. In determining the most effective direction, the factors that affect the visitor experience were reviewed; the exhibition, its content and media; the visitor, numbers, type, trend, their response; And the operational and maintenance structure.
The report offered recommendations on the upgrading of exhibits area by area, including special needs facilities, financial investment, programme and phasing of implementation.
All recommendations were implemented to full effect.
The commission involved an initial briefing via the phone and email, one day site visit and report with recommendations. All recommendations were implemented.